Privacy Policy
Last Updated: October 2025
LMS Travel Ltd
Tolladine Road, Worcester, WR4 9NB
Tel: 01905 25252
Email: info@lmstravel.co.uk
Introduction
LMS Travel Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect personal data relating to our customers, passengers, suppliers, and website users.
Our legal basis for processing personal data is that it is necessary for the performance of a contract, to comply with our legal obligations, or for our legitimate business interests.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We only collect the personal data necessary to provide our transport services, respond to enquiries, or meet our legal obligations. This may include:
Name and contact details (telephone number, email, or address)
Enquiry or booking details (for private hire or customer service purposes)
Information voluntarily provided via email or website contact forms
CCTV images (where fitted and recording) for safety and security purposes
We do not knowingly collect or process personal data relating to children directly; any data received from schools or councils is handled under their direction and data protection arrangements.
We do not collect or store payment card details on our website.
How We Use Personal Data
We may use your personal information to:
Provide and manage our public bus and private hire services
Respond to enquiries and customer feedback
Manage contracts with schools, councils, and private clients
Comply with legal and regulatory obligations
Improve our customer service and operational standards
We do not sell or share your information with third parties for marketing purposes.
CCTV
Some of our vehicles are fitted with CCTV cameras for safety and security.
At present, these systems are not actively recording or storing footage.
If recording is activated in the future, we will ensure all images are handled securely and in compliance with data protection law, with signage clearly displayed on vehicles.
Data Retention
We will only keep personal data for as long as necessary to:
Fulfil the purpose it was collected for, or
Meet legal, contractual, or regulatory obligations.
When data is no longer needed, it will be securely deleted or destroyed.
Your Rights
Under data protection law, you have the right to:
Request a copy of the information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal data where applicable.
Object to processing in certain circumstances.
Requests should be made in writing to info@lmstravel.co.uk or by post to our business address.
Sharing Information
We may share limited information where necessary with:
Worcestershire County Council (for contracted transport services)
Regulatory or enforcement bodies, where legally required
IT or hosting providers who support our website and systems (under confidentiality agreements)
We will never sell or distribute your personal data for commercial gain.
Website Cookies
Our website may use basic cookies to improve functionality and user experience.
Cookies do not collect personal information and can be disabled in your browser settings.
Data Security
We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access.
Email communications are not always secure, so please do not send sensitive personal data by email unless necessary.
Contact Us
If you have any questions about this policy or how we handle your information, please contact:
LMS Travel Ltd
Tolladine Road, Worcester, WR4 9NB
Email: info@lmstravel.co.uk
Tel: 01905 25252
We may update this policy from time to time and will post the latest version on our website.
If you remain dissatisfied, you may contact the Information Commissioner’s O+ice (ICO) at www.ico.org.uk.